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Service Level Terms

Last revised: November 05, 2025

Note: If these Terms, Policies, or Agreements are available in multiple languages, and any discrepancies exist between translations, the English version shall prevail.

1. AVAILABILITY COMMITMENT​

BabySea is committed to maintaining 99.99% monthly availability for its Services ("Availability"). Availability is calculated on a calendar-month basis and excludes:

  • Weekends and public holidays.
  • Scheduled maintenance periods.
  • Maintenance requested by the User at a specific time.
  • Scheduled maintenance will be communicated in advance via our official status page: https://status.babysea.ai.

2. EXCLUSIONS FROM DOWNTIME​

Downtime caused by the following factors will be excluded from Availability calculations:

  • Events outside BabySea's reasonable control, including but not limited to natural disasters, war, government actions, or internet service provider failures ("Force Majeure").
  • Failures or downtime of third-party services or infrastructure not operated by BabySea.
  • User-requested downtime or configuration changes.

This ensures that Availability metrics reflect only the periods directly impacted by BabySea's systems and operations.

3. TRANSPARENCY AND RELIABILITY​

BabySea's approach to service level measurement is designed to provide Users with:

  • Accurate reporting of system uptime.
  • Clear exclusions for uncontrollable or scheduled events.
  • Reliable expectations for service performance.

We are committed to maintaining high standards of operational excellence and communicating openly about system status and performance.